Profile
CORE COMPETENCIES
- IT Infrastructure Management
- Network Design & Implementation
- Cisco Unified Communications
- Stakeholder Management
- Voice & Video Conferencing
- Project Management
- IT Governance & Risk Management
- Budgeting (CAPEX & OPEX)
- Vendor Relationship Management
- Regulatory Compliance
- Stakeholder Engagement
- Strategic IT Planning
- Business Continuity Planning
- Firewall & VPN Solutions
CERTIFICATIONS
- CISM (Certified Information Security Manager) | ISACA | Pursuing
- CISA (Certified Information Systems Auditor) | ISACA
- CCNP (Cisco Certified Network Professional) | Cisco
- ITIL Foundation Level | AXELOS
TECHNICAL SKILLS
- Dealing room solution (Etrali, IPC Unigy, Speaker bus)
- Voice Recorders (MYNA Voice, NICE, Zoom, Verba)
- Cisco Unified Communications Manager (CUCM)
- Cisco Contact Center Express (UCCX)
- Video & Voice Conferencing Solution (Cisco WebEx, MCU, ISDN Gateway, Video end points and TMS/TP)
- WAN Optimization
- Security/Firewall (Checkpoint, Fort iGATE)
- Network Monitoring tools (Solar winds, CA Spectrum, Fluke)
- Project Planning for overall IT infrastructure setup
- Wireless LAN
- Network Access Controller (NAC)
SOFT SKILLS
- Leadership & Strategic Thinking
- Effective Communication & Presentation Skills
- Decision-Making & Critical Thinking
- Mentoring & Team Development
- Negotiation & Persuasion
- Cross-Functional Coordination
- Customer-Centric Approach
- Adaptability & Resilience