Profile

CORE COMPETENCIES

• IT Infrastructure Management
• Network Design & Implementation
• Cisco Unified Communications
• Stakeholder Management
• Voice & Video Conferencing
• Project Management
• IT Governance & Risk Management
• Budgeting (CAPEX & OPEX)
• Vendor Relationship Management
• Regulatory Compliance
• Stakeholder Engagement
• Strategic IT Planning
• Business Continuity Planning
• Firewall & VPN Solutions

CERTIFICATIONS

• CISM (Certified Information Security Manager) | ISACA | Pursuing
• CISA (Certified Information Systems Auditor) | ISACA
• CCNP (Cisco Certified Network Professional) | Cisco
• ITIL Foundation Level | AXELOS

TECHNICAL SKILLS

• Dealing room solution (Etrali, IPC Unigy, Speaker bus)
• Voice Recorders (MYNA Voice, NICE, Zoom, Verba)
• Cisco Unified Communications Manager (CUCM)
• Cisco Contact Center Express (UCCX)
• Video & Voice Conferencing Solution (Cisco WebEx, MCU, ISDN Gateway, Video end points and TMS/TP)
• WAN Optimization
• Security/Firewall (Checkpoint, Fort iGATE)
• Network Monitoring tools (Solar winds, CA Spectrum, Fluke)
• Project Planning for overall IT infrastructure setup
• Wireless LAN
• Network Access Controller (NAC)

SOFT SKILLS

• Leadership & Strategic Thinking
• Effective Communication & Presentation Skills
• Decision-Making & Critical Thinking
• Mentoring & Team Development
• Negotiation & Persuasion
• Cross-Functional Coordination
• Customer-Centric Approach
• Adaptability & Resilience